Responsible Gaming —
odds99's Promise to You
At odds99, we believe entertainment should always be safe. Your protection and mental wellbeing are our highest priority.
Our Commitment
odds99 is committed to building a trusted and safe gaming environment for players in Bangladesh. We believe online gaming should be an enjoyable pastime, not a source of stress or financial difficulty. That is why responsible gaming principles sit at the heart of everything we do.
If gaming goes beyond entertainment and becomes a problem, use our dedicated support team and self-regulation tools to get help at any time. At odds99, responsible gaming is not just a rule — it is the core foundation of every aspect of our service.
Key Protection Tools
Deposit Limit
Set in advance how much you can deposit each day, each week, or each month. Any deposit beyond the set limit will be automatically blocked, protecting you from overspending.
Time-Out Feature
If you feel you need a short break, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours up to 6 weeks.
Self-Exclusion
If you want to take a longer break from gaming, use the self-exclusion option. Contact our support team and your account will be fully closed for the period you choose.
Loss Limit
Use the option to automatically stop gaming once you reach a set loss amount. This helps you maintain full control over your budget.
Session Time Limit
Set a maximum time limit for each gaming session. When the time is up, you will receive a notification so you can make a conscious decision about what to do next.
24/7 Support Service
If you want to talk about a gaming problem, our Bengali-language 24/7 live chat support team is always ready. We are here for you whatever the issue.
More About Responsible Gaming
What Is Responsible Gaming?
Responsible gaming refers to an attitude and habit of using gaming as a form of entertainment, not as a source of personal financial or mental harm. At odds99, we encourage every player to enjoy gaming with awareness. Play within your means and keep gaming a small, enjoyable part of your life.
To build a healthy gaming habit, a few core principles should be followed: first, never bet money that has been set aside for essential expenses. Second, do not keep playing in the hope of winning back money you have lost. Third, do not treat gaming as a source of income — it is a form of entertainment.
When Does Gaming Become a Problem?
People often do not realise when their gaming habit is becoming problematic. There are some common signs to watch out for. If you notice that things do not feel normal without gaming, or you are repeatedly trying to win back money you have lost, or you are hiding your gaming from family and friends, these may be signs of problem gaming.
odds99 is always ready to help in this situation. Contact us via live chat or email us at [email protected].
How Do Deposit Limits Work?
Daily, weekly, or monthly deposit limits can be set from your account settings. Once a limit is set, it takes effect immediately. Limits can be reduced immediately, but increasing a limit requires a set waiting period to help you make a considered decision.
The Self-Exclusion Process
Self-Exclusion is an important protection tool. If you feel you need a long break, let our support team know. Once self-exclusion is active, you will no longer be able to log in or make deposits. During this period, no promotional messages will be sent from our side.
After the self-exclusion period ends, your account does not become active automatically. You will need to make a conscious request to reactivate it. This ensures you are fully ready before you start again.
Information for Family Members
If you feel a member of your family is showing signs of problem gaming behaviour, talk to them openly. Our support team can also assist family members. Contact us at [email protected] and explain the situation — we will help you take the right steps.
Protection for Minors
odds99 strictly prohibits gaming for anyone under 21. Age is verified at account registration and additional verification is requested in any case of doubt. Please use parental control software on your device to prevent minors from accessing gaming sites.
Responsible Gaming Tips
- Set a fixed budget before you play and stick to it.
- Take regular breaks and ask yourself — is gaming still fun?
- Never game with borrowed or loaned money.
- Take part in other hobbies and social activities outside of gaming.
- Avoid gaming when you are tired or mentally distressed.
- Rather than putting your winnings back into the next session, keep them as a reward for yourself.
Warning Signs of Problem Gaming
Mental and Behavioural Signs
- Feeling a repeated urge to play after a loss in order to win back the money
- Feeling restless or irritable when trying to stop gaming
- Lying to family and friends about how much you game
- Spending time gaming instead of attending to daily responsibilities
- Gaming to escape stress or loneliness
Financial Signs
- Spending money set aside for essential expenses (rent, food) on gaming
- Taking out loans or borrowing money to game
- Delaying or missing bill payments
- Hiding how much you are spending on gaming
- Placing larger unplanned bets chasing the dream of a big win
Tools for Control
Daily / Weekly Limits
Set or change your daily or weekly deposit limit at any time from your account settings. Reducing a limit takes effect immediately.
Temporary Break
Put your account on a temporary break for anywhere from 1 day to 6 weeks. During this time both login and deposits are suspended.
Long-Term Self-Exclusion
Activate self-exclusion for 6 months or permanently. The support team will assist you through this process.
Real-Time Notifications
You will receive automatic notifications when you reach a set time or spending limit, helping you stay aware.
Age Restriction
For those aged 21 and above only
To open a gaming account at odds99, you must be at least 21 years old. We strictly verify age and are always committed to keeping minors protected from gaming. We ask parents and guardians to keep parental controls active on your devices.
Ways to Get Help
Live Chat Support
Use odds99's Bengali-language 24/7 live chat. Our trained support team is ready to listen and assist you at any time.
Email Support
For any request or question related to responsible gaming, email us at: [email protected] — we respond quickly.
FAQ Page
Answers to common questions about responsible gaming, self-exclusion, deposit limits, and other protection tools can be found on our FAQ page.
Enjoy Safely, Play Responsibly
Keep entertainment within limits. Whether you play cricket, slots, or live casino at odds99, play with awareness and contact us with any questions.