Protecting Your Information Is Our Priority

1 Introduction and Scope

odds99 ("we", "us", or "platform") places the highest importance on your privacy. This privacy policy ("policy") describes how we collect, store, use, and disclose your personal information when you use our website, mobile application, and related services ("services").

By using our services, you acknowledge that you have read this policy and that you consent to the data processing practices described in it. If you do not agree with any part of this policy, please refrain from using our services.

This policy may be updated from time to time. For any significant changes, we will notify you via the last updated date and, where applicable, through direct notification.

2 Information We Collect

odds99 may collect your information in various ways. The different categories of information collected are described below:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Cookie and session data
• Time and duration of visits to the site
• Pages visited and usage patterns

2.4 Communication and Support Information

When you contact us via live chat or email, the record of that communication — including message content, date, and time — may be stored.

3 How We Collect Information

We collect your information in the following ways:

3.1 Direct Collection

When you open an account on our platform, log in, make a deposit or withdrawal, play games, or contact our support, you provide information to us directly.

3.2 Automated Collection

When you browse our site, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This information is used to improve the site's performance and personalize the user experience.

3.3 Through Third Parties

Payment gateway providers (such as bKash, Nagad) and identity verification service providers may share relevant information with us. This information is used solely to meet applicable legal and security requirements.

4 How Your Information Is Used

odds99 uses your personal information for the following purposes:

4.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing betting, gaming, and casino services
• Managing bonuses, promotions, and VIP benefits

4.2 Security and Compliance

• Verifying your age (only individuals aged 21 or above may use the services)
• Preventing fraud, money laundering, and other illegal activities
• Account security and prevention of unauthorized access
• Meeting applicable legal obligations

4.3 Communication and Support

• Sending important account notifications
• Providing transaction confirmations and receipts
• Responding to support requests
• Resolving technical issues

4.4 Service Improvement

• Analyzing website and application performance
• Improving user experience and interface
• Researching and developing new products and services

5 Disclosure of Information and Third Parties

odds99 does not sell your personal information to third parties. However, information may be shared in the circumstances described below:

5.1 Service Providers

We work with trusted third-party providers who deliver services on our behalf — such as payment processing, identity verification, technical infrastructure, and fraud prevention. These providers are given access only to the information necessary to perform their specific tasks, and they are bound by confidentiality agreements.

5.2 Legal Requirements

We may be required to disclose your information to comply with a court order, a government agency request, or applicable law. Where we are not legally prevented from doing so, we will attempt to notify you in advance.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. Should such an event occur, we will update this policy and notify you.

5.4 With Consent

For any purpose other than those described above, we will obtain your explicit consent before sharing your information.

6 Data Protection and Security

To protect your information, odds99 applies industry-standard technical and organizational measures:

6.1 Encryption and Technical Security

• Our website and all transactions are protected by SSL (Secure Socket Layer) encryption
• Stored data is encrypted using strong encryption algorithms
• Passwords are never stored in plain form — they are kept in hashed format only
• Firewalls and intrusion detection systems remain active

6.2 Access Controls

Only authorized personnel may access your personal information, and only to the extent required for their work. All access is logged and monitored.

6.3 Security Breaches

If a data breach occurs, we will notify affected users as quickly as possible and take steps to resolve the issue. We will also notify the relevant authorities in accordance with applicable law.

7 Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the website — login sessions, security protection
• Functional Cookies: Remember your preferences and settings — such as language or theme
• Analytics Cookies: Analyze site usage patterns to help improve our services

7.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.

8 Data Retention Period

We retain your personal information for as long as necessary:

• All account information is retained while your account is active
• Financial transaction and gaming records may be kept for a specified period after account closure to meet legal requirements
• Certain information may be retained for an extended period for fraud prevention and legal case purposes
• When retention is no longer necessary, information is securely deleted or anonymized

9 Your Rights

As an odds99 user, you have the following rights:

9.1 Right to Access

You may request to see what information we hold about you. We will provide this information within a reasonable time.

9.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction. Most information can be updated directly from your account settings.

9.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

9.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in relation to marketing communications.

9.5 Exercising Your Rights

To exercise these rights, please contact our support. We will respond to your request within a reasonable time in accordance with applicable law.

10 Protection of Minors

odds99 services are available only to individuals aged 21 or above. We do not intentionally collect any information from minors.

If we become aware that a minor is using our platform, we will immediately close that account and delete the information collected.

If you believe a minor is using our services, please notify us immediately.

11 International Data Transfers

Our servers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the relevant country.

For data transfers, we ensure the security of your information through contractual and technical safeguards and maintain the standards described in this policy.

12 Third-Party Websites and Services

Our platform may include services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These third parties have their own privacy policies and may collect certain information directly from your device.

We are not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of the relevant provider.

13 Changes to Policy

We may update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the page will be changed
• A notification may be sent to your registered email for important changes
• Continuing to use the platform after changes have been made will be considered as your acceptance of the new policy

We recommend that you visit this page regularly and stay updated on changes to the policy.

14 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy or the processing of your information, please contact us:

15 Related Policies & Information

To learn about our full policies, please also visit the following pages:

• Terms & Conditions — all terms for using the platform
• Responsible Gaming — safe gaming guidelines and support
• About Us — detailed information about odds99
• FAQ — answers to common questions